HP needs help with it's Help Desk

I'd like to start out by saying that when I finally got through to the right person at tech support, they did a really great job.

Unfortunately, getting to that person was an exercise in frustration and was a terrible user experience. First off, a computer required me to go through a lengthy interview. Actually, I had to go through that interview several times, over the course of my quest for tech support.

The first "live" person I spoke with, immediately demanded the same information that I had just given the computer. Why put me through an "interview" with a computerized voice, and ask me for details like product numbers, if this information is not available to the poor soul who has to try and solve the problem I'm calling about.

Aggravating customers is just plain bad business. It's bad for the customers, who may decide to avoid doing business with you in the future. It's bad for your employees, who have to interact with frustrated customers.

Update: Once I got through to the right person, the support was stellar. In fact, they've called me today to follow up and make sure that the issue is resolved. They suggested that they call back again tomorrow, just in case I need anything. I'm a happy camper. I wish that HP would better support their people and make sure customers get through without the hassle and headache I went through.